Then the screening doesn’t fit right over the frame. I am sorry that I ever purchased it. Hopefully I can find a replacement part. I contacted Wal-Mart (1-800-WALMART) to see where I could get a replacement pole for the tent. They are idiots and seemed like they didn’t want to help me by supplying me with the manufacturer’s phone number.
‘Insert the leg poles into the hubs to raise the screenhouse frame’ got the first laugh. The “frame” barely stayed together on the ground. Any attempt to lift a corner and insert a leg pole resulted in pipes flying everywhere. I thought of resorting to duct tape, but since I had none handy, with great finesse I managed to lift each corner one pipe segment at a time. Some middle sections fell out but I had a standing frame of sorts, swaying and wobbling.
No apology, no offer for a resolution. The product is garbage and the customer service is worse. We have a love-hate relationship with this screen tent.
Great for our buffet line for family camping. Sadly it blew over over in a storm last night breaking two corner pieces and the middle X broke. We are looking for these pieces if anyone wants to sell. It is of poor design, in that this could be avoided using 2 more yellow, curved roof poles which would not allow the rain to puddle on the roof. My husband and I were in the screen room, keeping the rain from puddling for more than a half hour. We will not replace the 3-way hubs again.
If anyone has a hub gable or #1 Roof pole, I would be interested in buying those parts. I loved the size of this screen house but after a few uses, the 4-way hub gable cracked and a couple of the curved roof poles bent a little. The screen is great for nice weather. It gives great shade and it keeps flies out. We used it to put it over a little swimming pool for our children and it works great. I called to get a replacement and the customer service person I talked to was awesome!
Childhood memories of failures with Tinker Toys came flooding back. But, with determined hope, I began to wade through the instructions. Now and then I walk into a store, it tends to be named ___Mart, and buy something I know is going to bring nothing but grief and heartbreak.
She guided me through until I was able to find the correct serial number for the part and sent it to me right away. Had the screen house for 4 years. A gust of wind probably around 50 MPH took it down. Broke all four corner hubs and bent all 1b poles beyond repair. We loved it when it stayed together.
Anyone have spare parts for sale? I need to replace the center hub (CTRH-02) since ozark trail chairs this broke while I was using it. That’s what we get with foreign made products.
The tent fabric roof provides shade for 46 square feet of the room. The Screen House is spacious enough for six people, or more around a folding table in an uninterrupted 360-degree panoramic shelter. Trailspace’s community of gear reviewers has field-tested and rated the top tents and shelters.
It was a nice size though and eventually got up with extra tape. One mad idea often begets another, and that is how this $34.95 ozark trail screen house purchase came about. As I’ve mentioned elsewhere in the blog, I’m getting married in Joshua Tree on August 2nd, outdoors.