I just wish who I need to contact to get a new tent shell and two end poles that are made of sturdy material would contact me and make good of it. Buy a couple of tarps…because you will need them.If and when I buy a new tent, I will go with Ozark again, and will not buy it from walmart….if you watch a doc. Called “Walmart, the high cost of low prices” it will explain to you why the product there is so cheap. I called North Pole (the makers ozark trail canopy of Ozark Trail tents) not to get much help! Rather than continuing to wait for the company to come up with a soulution and stop questioning me on proper use or abusive weather conditions!
The people who make your zippers should ozark trail chair quit and get another profession. Your zippers are the worst in all camping gears I have bought. My Ozark tent was set up in my wooded acerage all summer long.
You set a new low in tents and the damn zippers you put in them. What are they ozark trail chair plastic or made out of pewter.And before you guys cop an attitude, I have been camping since I was at least 4 years old and I am now in my mid-50s. My family and I have used it a total of 3 times and the seams have ripped. There is no way we can camp with this tent, if it would rain it would ruin everything. I just bought the 9’x7′ backpacking tent 2 days ago, because I want to do some bikepacking here in FL.
My husband and I decided to head to the Texas coast for our 10yr old’s first camping trip. I LOVE the room first of all , and the looks were very eye pleasing too. We set the tent up in the yard, only took us about 15min.
I bought this tent and was very dissatisfied, two off the poles snapped right where they connect in the silver part. I would not recommend this brand to anyone. This is the first time to use this tent so it was brand new. 85 outside so this should not have happened.