This still has a lot of life left in it and I would love to be able to fix it.
If anyone has a hub gable or #1 Roof pole, I would be interested in buying those parts. I loved the size of this screen house but after a few uses, the 4-way hub gable cracked and a couple of the curved roof poles bent a little. The screen is great for nice weather. It gives great shade and it keeps flies out. We used it to put it over a little swimming pool for our children and it works great. I called to get a replacement and the customer service person I talked to was awesome!
Anyone have spare parts for sale? I need to replace the center hub (CTRH-02) since this broke while I was using it. That’s what we get with foreign made products.
‘Insert the leg poles into the hubs to raise the screenhouse frame’ got the first laugh. The “frame” barely stayed together on the ground. Any attempt to lift a corner and insert a leg pole resulted in pipes flying everywhere. I ozark trail canopy thought of resorting to duct tape, but since I had none handy, with great finesse I managed to lift each corner one pipe segment at a time. Some middle sections fell out but I had a standing frame of sorts, swaying and wobbling.
No apology, no offer for a resolution. The product is garbage and the customer ozark trail canopy service is worse. We have a love-hate relationship with this screen tent.
Can someone point me to the person please. Tried to buy replacement parts but they were discontinued. The screening and roof are all in excellent condition, along with all the poles, etc. With two more roof poles, I’m sure this could be prevented. I have purchased outdoor sporting goods from Coleman and they not only have much better products, but they stand behind what they sell. After setting it up, it seems to me folks just don’t know how to exercise a little common sense and patience.