I called to get a replacement and the customer service person I talked to was awesome! She guided me through until I was able to find ozark trail canopy the correct serial number for the part and sent it to me right away. We set it up one day, and by the next day or so it was down.
I highly recommend that anyone looking for a good screen house spend the additional money and get a Swiss Gear. Don’t try to save a few dollars and end up with a POS like this one. All items can be inspected in-person (and you are encouraged to do so) prior to bidding. If you can’t inspect, you can enjoy return protection by either using Buyers Assurance or becoming a Premium Buyers Club member.
Trailspace’s community of gear reviewers has field-tested and rated the top tents and shelters. We follow the blog and are able to stay in budget and get twice as many items for the family. Bids can be placed via web browser or iOS/Android app. Every item starts at just $1, with no reserve price. We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland. That’s what we get with foreign made products.
Absolutely no offer to resolve the issue. Absolutely no apology for the poor quality of the product. Find something simple to set up, reliable, durable and with product support.
Now unable to get all the parts I need to make it worth repairing. It is of poor design, in that this could be avoided using 2 more yellow, curved roof poles which would not allow the rain to puddle on the roof. My husband and I were in the screen room, ozark trail chairs keeping the rain from puddling for more than a half hour. We will not replace the 3-way hubs again. The campground received a moderate rain on the second night and the roof collected water in several places, causing the screen house to collapse.
All come with the original ozark trail screen house bag that still looks new.
This product, when properly set up, is wonderful. I actually use mine in the yard in the areas where my trees don’t give shade. It’s starting to wear out and I’m looking to replace but can’t find one anywhere. Queen Bee has been one of my favorite pages to follow!